Please read these terms and conditions and privacy policy carefully before using the app. Noting that any presence or registration of an account or use of the application constitutes acceptance and agreement to the provisions of these terms and conditions and all policies. Other announced ones, and what will be updated and published later Terms and Conditions. Suppose you have any questions or inquiries regarding these terms and conditions. Contact us at:

info@occasion.com +966 567804864

The document was last updated on October 22, 2022

Tterms and conditions

The agreement regulates the relationship between (Occasion) and the user and defines the rights and obligations of both parties. 

About occasion 

Mohamed Ata Mansour Al-Oda Foundation operate occasion platform; it allows the providers to present their services and products to the clients; it also provides a variety of payment method and delivery to the clients. The occasion platform was established in Riyadh, Saudi Arabia, under license number 1010448619

 User terms of service: 

The following conditions must apply to the user for the presence and use of Occasion Services to be lawful. 

-The application user must be legally competent to use the application. 

-To be used for personal, non-commercial purposes

 -The user undertakes to use the application only in ways and for lawful and acceptable purposes consistent with our purpose and services and with the Terms. And provisions, and with public morals and all laws, regulations, and decisions issued by the country.

 -The user verifies that all data, information, addresses, and contact numbers he enters and submits are true and that the means-. Payments that user uses makes and is lawfully owned or authorized by him to use.

- The user undertakes not to participate or use the account of others, and if user delegates to others to act on the account, what is issued by third parties shall be considered as-. for himself and the own responsibility 

User Responsibility

 It is the user's responsibility to review these Terms and Conditions and the Privacy Policy and what is updated or modified, as well as-. 

To view the notifications that (Occasion) sends through the means of communication that it provides us with, the user is obligated to update the data and information upon every change in it. Otherwise, the data and information registered with us will be considered legally valid, and user must bear all charges or penalties.

The user bears full responsibility for the fees and losses of the orders that the user cancels, refuses to receive, or we cannot deliver because of the user's – 

Occasion shall not be liable for any damages, losses, or omissions that occur as a result of delay or inability to perform the service for any reason outside about the will or the limits of the control, for example - A reason due to the user, force majeure, bad weather, decisions of official bodies, and the like that cannot be foreseen or cannot be. push it 

-(Occasion) shall not be liable for any damages suffered by the user when using our platforms, such as viruses or malicious software.

Occasion shall not be liable for user misunderstanding, user misuse of the service, or user's violation of any of the Terms and Conditions or for any applicable law, regulation, decision, custom or public morals, and you shall not be liable for the user's infringement of any rights of others, Including its delegates 

user rights 

-Notify the user of material modifications to the terms and conditions and the privacy policy, and that such modifications do not apply to him-. of substance until a week after user was notified of it.

- Provide the user with an electronic copy of the order invoice from (Occasion-. 

-Notify the user in the event that the request cannot be delivered. 

-The user's right to commit (Occasion) to instruct its representatives to apply all precautionary and preventive measures issued by the official authorities-. 

-The user has the right to hear, receive and address the/her complaints about him/her while using the Occasion services. 

Operation powers

In addition to what is stated in the Terms and Conditions, Privacy Policy, and other policies that are owned by (Occasion), the user agrees to, and he acknowledges the knowledge of the following (Occasion) powers: 

-To retain the user's personal data and all information collected from the use of Occasion Platform, of whatever nature or form it may not Violates the user's privacy according to the restrictions and powers stated in the privacy policy and to continue to do so until the user communicates with.

 - (Occasion can request account cancellation to use the user's personal and contact data, to notify the user of any statement regarding its services, terms or policies or user requests, complaints, etc. reasons, and the user agrees to use the contact data to submit advertisements) and marketing and promotional offers related to (Occasion) services. 

-cancel, delete, suspend, temporarily or permanently block any user's account at any time without notice to it; Either because of the user's violation of the Content Standards or Acceptable Use or for violating any provision of the Terms and Conditions or for any other reason in its absolute discretion. And the sole proprietorship, with its right to sue the user and bear the resulting judicial costs and attorney fees, remove, block or prohibit any user comments, words, posts, or inputs of any nature on (Occasion) Platform whether to violate-. Content standards or for any other reason, at the sole and absolute discretion of (Occasion) 

The mechanism of action of the application 

How does the application works

Occasion platform allows the user to choose from any of the available stores that offer our services, and allows a list of products available at these stores, their description, prices, and user evaluation, in addition to a variety of options of payment methods according to the user's preference, and enables the user to track the order, and communicate with the delivery representative.

- The user can order from one of the stores offered and available to him by adding the products user wants from the list displayed in the store to the shopping cart, and the user can add (special request) to the product by writing a note before adding the product to the basket.

- When the user makes a mistake related to the data required to complete the order without the platform allowing him to modify it, he can communicate with the customer service in Occasion

-If the order is scheduled at the earliest date, user must inform us of the error to correct it, if possible, in case that the store has not started processing the order for the user during the period.

If the order is scheduled, user must inform us of the error to correct it at least 24 hours before the delivery date of the order provided that the store has not started processing the user's order during the period.

- User has the right to contained in the clause shall be extinguished upon the expiration of the specified period or if he has benefited from the received product or service, or if he has obtained any benefit from them.

- To contact the customer service in (Occasion) to inform us of the location of the error as soon as possible to correct it and provided in the case that the store has not started processing the user's order.

- The unintentional error in the statement or offer made or apparent to the user can be corrected, provided that the user is contacted in the regard and informed of the error as soon as we become aware of it and before the start of processing the order or before receiving the order or before handing it over to the user, and the user in the case chooses between continuing to execute the request after correction or canceling it and compensating him for the consequences of the error without the rest.

- All data and details displayed in the stores and their lists are the responsibility of the store that provided (Occasion) do not guarantee their authenticity, and it is the responsibility of the user to verify the details from the store directly.

Order cancellation and stumbling

- The user is allowed to cancel the application provided that the store has not started processing the order, without any financial fees required.

- In case the user wishes to cancel the order after the store has started processing the order, he is obliged to pay all the financial costs that resulted from the order.

- In the event that the user submits a scheduled request using the feature (scheduled appointment), user may contact the customer service through the feature (Contact Us) to cancel the order before starting to prepare it, otherwise the provisions of the above clause will apply to cancellation.

-Occasion does not provide exchange or return service for any of the products ordered or received by the user - whatever the nature of the product, and the return policies of the stores, which are beyond our authority, apply to him, and user must communicate with the store that owns the product directly. 

compensation

A user who has damaged or missing a product from the order or who has received a product different from the product user ordered shall be compensated by one of the two means: 

-Attempting to deliver the same product that the user ordered or a similar product according to the agreement, taking into account the price difference. 

- Compensation to the user for the missing or damaged product or for the correct product; the user is entitled to compensation if the product he ordered is not available in the store, to be compensated with the value of the product in the event that the value has been previously paid the product electronically before receiving. 

- in the event of a delay in the delivery, the user is entitled to be compensated with the value of the delivery based on a complaint user submits; A request is considered late when it is exceeded (60) minutes from the scheduled delivery time

- User must verify the validity of the request upon receiving it, and in the event that there are any comments on the received request, the user must- Communicate with customer service through a feature (contact us) through receiving feedback (10). and compensation is made by depositing the amount in the user's account wallet in the Occasion platform or by a money transfer deposited in the bank account that provides the service to customers at their own risk.

 -the process of depositing the amount into the user's bank account may take from 7 to 14 working days from when the user's complaint has been processed by agreeing to compensation. In the event of any delay, the user must contact us to clarify any ambiguity and provide him with a copy of the refund notice immediately. The request to be followed up with the bank.

Evaluation

- After the end of the service provided to the user, the user can be asked to rate the store that the user dealt with, and the user can also be asked to rate the representative-.) and (Accession) services. 

-Only the actual user of the service should evaluate

- the user's evaluation of (Occasion) Services and Agents, the Stores, and its products shall be fair, honest, true, and correct and shall not use with the intent to offend, degrade, mislead or manipulate in any way, positively or negatively 

-(Occasion) has the right to stop, suspend or prevent evaluation, temporarily or permanently, for all, some, or one of the users, for any reason, at its discretion-. 

Absolute Complaints and suggestions. 

-The user has the right to make any comment, from a suggestion, complaint, or otherwise, when exposed to what is called for that during the use of (Occasion 

-The user can provide the feedback by communicating with customer service by choosing the communication feature in the (Occasion) platform, and selecting the type of note from the list, explaining what it has as an accurate description, and the user may be contacted directly by calling the customer service team.

-(Occasion), and these calls may also be recorded to adjust the quality of the user service. 

Privacy Terms and Conditions. 

-In the application, we may modify the Terms and Conditions, Privacy Policy, or any other announced policy. 

-It is the user's responsibility to be aware of updates or modifications to the application since the user was notified of such changes. 

-These modifications shall be effective to the user after a week has passed from the date of the notice to the user. 

-If the User does not agree to any of the modifications, the user must stop using the Occasion Services and exit the platform, and to prevent using the data in accordance with the terms and conditions and the privacy policy, the user must contact us with a request to cancel the account.